Privacy Policy

Privacy Policy for Blue Bay Counselling

Effective Date: 18th December 2024

Blue Bay Counselling (referred to as “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (bluebaycounselling.com.au) or engage with our services.

Information We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, and any other information you provide when contacting us or making an appointment enquiry.
Health information as required for providing counselling services, with your explicit consent.

Non-Personal Information:

Technical data such as your IP address, browser type, and website usage details collected through cookies or analytics tools to enhance user experience.

How We Use Your Information

We use the information you provide for the following purposes:

To respond to your enquiries and schedule appointments.
To deliver counselling services tailored to your needs.
To comply with legal and professional obligations.
To improve our website and services through aggregated data analysis.

Sharing Your Information

Your information will not be shared, sold, or disclosed to third parties, except in the following circumstances:

With Your Consent: When necessary to coordinate your care with other professionals.
Legal Obligations: To comply with laws or court orders.
Professional Supervision: To maintain service quality, anonymised information may be shared in supervision sessions.

Data Security

We implement strict measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

All electronic records are stored securely in compliance with Australian privacy standards.
Access to your information is restricted to authorised personnel only.

Your Rights

You have the right to:

Access and update the personal information we hold about you.
Request the deletion of your information, subject to legal and professional obligations.
Withdraw consent for the collection or use of your health information.

To exercise these rights, please contact us via the details provided below.

Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your browsing experience. These tools collect non-identifiable data, such as pages visited and time spent on the site. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date.